Governments and public sector organisations can design consultation processes that meet both the letter of the law and the spirit of authentic engagement. This blog discusses the benefits of prioritising authentic voice, the challenges and how to overcome them, best practice design principles, and the tools (traditional, digital, and voice-based) that can be combined into a roadmap for more effective, inclusive, and trustworthy consultation.

Qualitative data can prove social impact by showing clear, real-world examples of how a program changes people’s lives. The real game...

Is it time to retire the traditional employee survey? For decades, psychometrics have shaped how we measure engagement and culture. However, they’re missing the nuance of real human experience. Advances in voice capture and NLP now let us hear the emotion, uncover hidden themes, and adapt in real time. The future isn’t surveys or AI. It’s a hybrid that finally tells us both the “what” and the “why.”