Insights on voice based feedback, AI, & Impact

Governments and public sector organisations can design consultation processes that meet both the letter of the law and the spirit of authentic engagement. This blog discusses the benefits of prioritising authentic voice, the challenges and how to overcome them, best practice design principles, and the tools (traditional, digital, and voice-based) that can be combined into a roadmap for more effective, inclusive, and trustworthy consultation.

Qualitative data can prove social impact by showing clear, real-world examples of how a program changes people’s lives. The real game...

Is it time to retire the traditional employee survey? For decades, psychometrics have shaped how we measure engagement and culture. However, they’re missing the nuance of real human experience. Advances in voice capture and NLP now let us hear the emotion, uncover hidden themes, and adapt in real time. The future isn’t surveys or AI. It’s a hybrid that finally tells us both the “what” and the “why.”

For decades, organisations have relied on surveys to gather feedback. Tick a box, rate on a scale of 1 to 10, add a comment if you have...

Feedback collection is a cornerstone of engagement strategies, but what happens after feedback is gathered often determines its ultimate...

Identifying emerging themes in feedback early can make a significant difference for organisations and communities. By spotting trends as...